Terms and Conditions

For our online designer and artwork stored as part of our in-house catalogue.

By uploading or submitting any material as artwork to our online designer tool, or as part of our in-house catalogue, you confirm that you, a My Needs Are Simple customer have the right do so and that the artwork provided does not infringe the rights of any other person, or entity. If you are a business customer, and store artwork with us as part of our in-house catalogue, you shall fully indemnify our business on demand and not hold us responsible against any claim, cost, losses, expenses or any other claims that arise due to artwork infringement of any kind. My Needs Are Simple reserves the right to hold or cancel any order which we believe to impose intellectual property violations, until we are provided with the evidence that the artwork has been used with the rights and permission necessary.

You must not upload or submit any artwork for customizing a product using our designer too, or as part of our inhouse catalogue that is: -

  1. Inaccurate, defamatory, obscene, offensive, indecent, pornog­raphic, abusive, blasphemous, hateful, threatening, inflam­matory
  2. In breach of privacy or which may cause annoyance, upset, anxiety, embar­ras­sment or incon­veni­ence to any other person
  3. Discri­minates based on race, sex, religion, nationality, disability, sexual orientation or age
  4. Attempts to deceive any person or be used to impersonate any person, supports, promotes or assists violence or any unlawful act; or infringes anyone's rights (including intellectual property rights), or to misrepresent Your identity or relationship with any person.
  5. Gives the impression that it originates from My Needs Are Simple, if this is not the case
  6. Includes any data relating to another person that personally identifies them, such as their address, telephone number, or email address, without their express approval.


By uploading or submitting artwork that includes any such content, you agree that you have obtained the necessary approval. You must ensure that you either own the copyright of any artwork that is uploaded or submitted or that you are the named license holder by the copyright owner to use the artwork on apparel (category 25) products and that you are not infringing any third parties’ trademark or breaching any duty of confi­den­ti­ality to any third party. My Needs Are Simple have the right to refuse and terminate any orders which do not adhere to this policy.

By uploading or submitting artwork to My Needs Are Simple, you grant us a license at no cost, to use, adapt and publicize that artwork (with extension to third parties who assist us, to do so) to allow us to advertise our products and services to the public. My Needs Are Simple will not use artwork files for anything no stated in this policy and will hold the rights to any artwork created on your behalf.

Unless otherwise agreed, My Needs Are Simple will reproduce the colours of the artwork as closely as possible, using the print colours available for each product. We will choose the closest colour match possible, but we are unable to guarantee colours will be an exact reproduction. By accepting the conditions of this policy, you understand without reservation the limitations of the print processes in place with My Needs Are Simple having the final judgment in this respect. All products created with the online designer tool and as part of our print on demand service is completed by hand and as such, we will try to closely match the position of the artwork on the product exactly as you have designed it, however we cannot guarantee that the positioning will be an exact reproduction of the product design. Products cannot be returned or rejected on these grounds, except to the extent that the product no longer materially conforms to its description in accordance with your order.

When using our online customiser tool, the quality of the print on the designed product will be dependent on the quality of the artwork which has been submitted to My Needs Are Simple. Images may be uploaded in JPEG, PNG, PDF, EPS or AI, any other format cannot be accepted. We recommend that all artwork submitted is at least 300DPI, with images not being resized larger to achieve this. In cases where artwork is below our recommended file size, we may contact you to ask for the artwork to be resubmitted or ask for confirmation to proceed with the original artwork submitted. Even though we make full effort to check all artwork before printing, we cannot guarantee that low quality files will be picked up prior to printing and My Needs Are Simple will not be liable for products printed using low quality files, resulting in a product not of high standard. You will not be able to reject or return products on this basis. In our effort to ensure the your products match the online mock-up provided, we may increase or decrease the artwork size by up to 20%.

As part of the online designer tool, we also offer neck/nape tag printing as an available print area. Please note when uploading artwork to this print area, we recommend decreasing the opacity on this layer to around 80%, this will help reduce the bleed lines which can often run through to the back of the garment. Results can vary depending on garment weight. Customers looking to customise this area with a QR code or any other scannable material, we can not always guarantee this will fully readable on the final product.

Returns Policy

At MyNeedsAreSimple, we strive to provide you with personalised products and a seamless shopping experience. As all our items are customised specifically for each customer and not sold blank, we are unable to offer any returns or refunds. This does not affect you statutory rights.

Order Issues
In the rare event that you experience any issues with your order, we are here to assist you. Please contact our customer support team within 30 days of receiving the product and provide detailed information about the issue. We may request supporting evidence such as photographs or videos to assess the issue in full.

Once we have verified the issue, we will offer a replacement or refund, whichever your preference. Any refunds will be issued to the original payment method used during the purchase. Please allow 30 days for the refund to be processed and reflected in your account.

Please note that we reserve the right to evaluate any faulty products and make a final determination regarding any refunds. We may offer a replacement product, repair, or a full refund based on the nature of the fault and product availability.

Non-Faulty Items
As all our items are personalised according to your specific requirements, we are unable to accept returns or offer refunds for non-faulty items. We encourage you to carefully review your order details before submitting them to ensure accuracy. Please fully read our terms and conditions at the checkout before purchasing. If you have any questions or concerns regarding customization options, please reach out to our customer support team, and we will be happy to assist you.

Cancellation Policy
Due to the personalised nature of our products, cancellations can only be accepted providing the order has not yet entered out production line. Please contact our customer support team as soon as possible if you need to cancel an order.

We appreciate your understanding of our refund policy. If you have any further questions or require assistance, please don't hesitate to contact our customer support team at
T. 01443 843844

We are committed to providing you with the best possible service and ensuring your satisfaction with your personalised products from MyNeedsAreSimple.

These conditions have been set out by My Needs Are Simple, who have the right to refuse any order which has not adhered to points highlighted in this policy.